Frequently Asked Questions
Everything you need to know about shopping for eyewear at Firmoo.
How do I read my prescription to order glasses?
Your prescription typically includes values for Sphere (SPH), Cylinder (CYL), Axis, and Pupillary Distance (PD). Simply enter these details manually during the checkout process or upload a photo of your prescription for our experts to review.
What is Pupillary Distance (PD) and how do I measure it?
PD is the distance between the centers of your pupils in millimeters. It ensures the optical center of your lenses is aligned with your vision. You can measure it using a ruler and a mirror or use our online PD measurement tool.
How long will it take to receive my order?
Standard processing and shipping usually take 7-14 business days. This timeframe includes the custom crafting of your prescription lenses and quality control inspections before dispatch.
What is your return policy if I am not satisfied?
We offer a 30-day exchange and return policy. If you are not satisfied with your glasses, you can contact our customer service team to initiate a return for a one-time replacement or a refund (excluding shipping fees).
Do you offer blue light blocking lenses?
Yes, we offer specialized Blue Light Blocking lenses that filter out harmful digital light. You can add this coating to any frame, whether you require a prescription or just want non-prescription computer glasses.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure payments via PayPal and Klarna for installment options.